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client services

Directory of Laboratory Tests and Services | Client Services | Laboratory Test Updates | Outreach

Call Client Services 804-828-PATH (828-7284); 1-800-363-9234

Client Services is the center of communications for all of the Pathology laboratories. Clients are greeted by an experienced staff of customer service representatives who are also experienced medical technologists with a comprehensive understanding of the VCUHS laboratory system.

We assist you with:

• verbal reporting of test results

• questions regarding specimen requirements or special handling

• questions regarding turnaround time and report status

• ordering additional tests on previously submitted samples

• generating duplicate reports or sending reports to other physicians

• cumulative test reporting on patients upon request

• technical and logistical information.

Contact Information:

For non-urgent requests not requiring an immediate, nor a same-day response you may contact:

Johnetta Balk, Outreach Business Operations Supervisor
Office: (804) 628-3995
FAX: (804) 662-9399
jbalk@mcvh-vcu.edu

Locations:

Client Services is located in the Clinical Support Center, Room 522, 403 N 13th Street.

The mailing address is:
Client Services
Clinical Support Center
PO Box 980258
Richmond, VA 23298-0258
804 828-7284; FAX 804 828-7080

The Anatomic Pathology Receiving area is located at the MCV campus in the Gateway Building, 1200 E. Marshall Street, 6^th floor, (804) 828-9739.

The Clinical Pathology Receiving area is located on the MCV campus in the Clinical Support Center (CSC), 403 N. 13th Street, 6th floor Room 643.

The Forensic Toxicology Receiving area is located on the MCV campus in the Clinical Support Center (CSC), 403 N. 13th Street, 6th floor Room 626. 

Updated March 3, 2008